Virginia Regulatory Town Hall
Agency
Department of Criminal Justice Services
 
Board
Department of Criminal Justice Services
 
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5/20/18  1:44 am
Commenter: Eric Albert, Colonial Heights Fire and EMS, Emergency Communications

Performance outcomes for dispatchers and Continuing Education
 

In response to the continuing education requirement that everyone is asking for, I agree Con-ed should be required however, receiving training at only the DCJS training academy will cost agencies. Most agencies have 1-4 dispatchers working a day, sending them to training at a remote site will keep them out of the center where most agencies struggle to stay fully staffed. Those of you utilizing APCO EMD are already required to receive 24 hours over 2 years however, this will not count for DCJS as they require training to take place at an approved training academy. I would fully support con-ed training if off site training was allowed much like APCO EMD at all hours of the day and night.

I agree with not including Fire and EMS training. The basic training standard is just that, initial basic training. Fire and EMS is added at the local level as required to meet local requirements. 

The ICS/NIMS requirement that is available online should not be included in class, however the prerequisite to have the classes before basic training would be appropriate and then expand on what was learned online in class.

Reference to specific equipment like TTY/TDD and COMLINC should be removed and replaced with devices used to communicate with the deaf and hard of hearing and interoperability equipment as examples. Text to 911 is not included in the training as it relates to next gen 911. Using generic terms minimizes changes required in the future. 

There is no time frame outlined in the standard for completion of basic training or each performance objective. Adding estimated times for each objective will give guidance for course length. I can only assume it will remain a roughly 40 hour course.

Overall the document is much improved.

CommentID: 65321