I appreciate the effort of the CRC with the review and recommended changes to the performance outcomes for dispatch personnel; with a few exceptions, these recommended changes appear sound. These exceptions include the following:

• While I understand the primary intent of DCJS relates to law enforcement dispatch, the removal of language in the performance outcomes related to the dispatch of Fire and EMS resources, I feel is a mistake. The current performance outcomes provide a reasonable inclusion of Fire and EMS dispatch (understanding the primary focus of DCJS being law enforcement dispatch), and to remove any expectation of learning Fire and EMS dispatch operations seems like is a step in the incorrect direction. Some dispatcher’s training in our state only includes this initial dispatch certification class and failing to include Fire and EMS dispatch operations in the performance outcomes, especially in situations where they dispatch Fire and EMS resources, potentially places them in a situation where they are performing dispatch operations they have failed to be trained on. While, in these situations, there is an expectation the locality should provide the needed Fire and EMS dispatch training, removing it from the curriculum of the basic dispatch class taught to dispatchers in our state creates a potential void.

• While I understand the intent of the changes to the On-The-Job (OTJ) requirements; that being to assure all individuals completing the class complete all the OTJ requirements, this may create a situation where those law enforcement dispatch centers (not dispatching Fire and EMS services) and those dispatch centers that focus primarily on dispatching Fire/EMS services (with a less focus on law enforcement dispatch operations) may have difficulty in completing some of the OTJ expectations. Examples include,but are not limited, to the following: 1. how does a secondary dispatch center (focusing on law enforcement dispatch, but not handling vehicle accidents), meet the OJT requirement for processing a Telematics call?, 2. How does a dispatch center that does not have a NCIC/VCIN terminal (with this activity being handled by other dispatch centers in the region) meet the NCIC OTJ expectations?

While not necessarily directly related to these changes in the performance outcomes, would also like to thank DCJS on the ongoing efforts to add in-service training requirements for dispatch personnel in our state; this will be an addition to help assure the proficiently of those processing 9-1-1 calls and dispatching emergency services in our state.  Again, appreciate the time and effort on the recommended revisions to the curriculum and performance measures; understand this is a complicated and time-consuming process.