Agencies | Governor
Virginia Regulatory Town Hall
Department of Professional and Occupational Regulation
Common Interest Community Board

Common Interest Community Ombudsman Regulations [18 VAC 48 ‑ 70]
Guidance Documents   Periodic Reviews
Chapter Information
Description This regulation establishes the requirement that each association must establish reasonable procedures for the resolution of written complaints from the members of the association and other citizens, record-keeping related to complaints filed, forms and procedures to be provided, transmittal of information to members regarding the Office of the Common Interest Community Ombudsman, and procedures for filing a notice of final adverse decision with the Board.
State Authority This regulation is necessary to implement Chapters 851 and 871 of the Acts of the 2008 General Assembly, which were the result of HB 516 and SB 301.
Federal Authority None entered
Exempt from APA No, changes to this chapter are subject to the Administrative Process Act and the standard executive branch review process.
Text of Regulation Link to Virginia Administrative Code
Goals of Regulation The goal of the regulation is establish the requirements for associations to handle complaints and provide information to the public for filing a notice of adverse decision with the Board, in accordance with HB 516 and SB 301 (Chapters 851 and 871 of the Acts of the 2008 General Assembly).

Contact Information
Name / Title: Trisha Henshaw  / Executive Director
Address: DPOR
9960 Mayland Drive, Suite 400
Richmond, VA 23233
Email Address:
Telephone: (804)367-8510    FAX: (866)490-2723    TDD: ()-
Current Actions
Action Title Latest Stage Status
Timeframe for Establishing Complaint Process Final Stage complete. Becomes effective on 5/1/2017.

Past Actions
Action Title Latest Stage Status
CIC Ombudsman Regulations Final Stage complete. This regulation became effective on 7/1/2012.